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Hi Teresa,
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<div>Generally, we don’t have an ‘official’ triage system for the bugs that are filed. The speed with which a bug is considered/resolved depends on a combination of things:</div>
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<div>1) the quality of the bug report.</div>
<div>2) the perceived urgency by the people who would be able to resolve it.</div>
<div>3) the estimated cost-benefit relationship for the people who would be able to resolve it.</div>
<div>4) the amount of other piled-up work for the people who would be able to resolve it.</div>
<div>5) the level of serotonin.</div>
<div>6) the prospect of compensation in kind (beer/chocolate/formal involvement in projects etc).</div>
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<div>Thus, in general, there may be things that the bug filer can do to increase the probability for consideration/resolution, including adding code snippets and data that allow for a reproduction of a genuine bug, or by including code snippets that implement
a new feature. Note that in general feature requests that are not a priority for the daily scientific work of the development/fixing team will get a low priority.</div>
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<div>In addition it should be noted that anybody who is on the list is allowed to contribute fixes/patches/features, and that it is not the responsibility of the core development team (which nowadays extends far beyond the people at the Donders Centre). Also,
it should be noted that nobody has a formal requirement to provide fieldtrip/bugzilla support, it’s all pro bono. </div>
<div>This means that we have to squeeze it in besides our daily scientific work and additional chores.</div>
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<div>Anyway, the problem is that we are just short-handed, which indeed sometimes results in bugs already being ‘open’ for a long time. Our oldest one still open dates from 2010, so the 2013 you mention is not that bad :o). With regard to the NEX file reader
error you mentioned, if you think your workaround might be of benefit of other users, don’t hesitate to contribute!</div>
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<div>Best wishes,</div>
<div>Jan-Mathijs</div>
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<div>On Jan 4, 2016, at 9:29 PM, Teresa Madsen <<a href="mailto:tmadsen@emory.edu">tmadsen@emory.edu</a>> wrote:</div>
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<div dir="ltr"><span style="font-size:12.8px">I'm just curious because I've gotten such quick responses and fixes on some bugs, while others sit around for long periods of time without any feedback. Luckily, they're not anything stopping me from doing my work,
but I was just curious if they've been seen and determined to be of low priority, or simply overlooked.</span>
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<div style="font-size:12.8px">Examples:</div>
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<div><a href="http://bugzilla.fieldtriptoolbox.org/show_bug.cgi?id=2978" target="_blank">http://bugzilla.fieldtriptoolbox.org/show_bug.cgi?id=2978</a> - "Plot Trial" button on GUI for ft_rejectvisual (summary mode) plots average of all trials instead of the
single trial requested - first posted in October<br>
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<div><a href="http://bugzilla.fieldtriptoolbox.org/show_bug.cgi?id=2093" target="_blank">http://bugzilla.fieldtriptoolbox.org/show_bug.cgi?id=2093</a> - NEX file reader errors - posted in 2013 - Obviously, I've worked around it, but it's still there with a
status of "new"! <br>
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<div>Hope I'm not being a pest.</div>
<div>Thanks,</div>
<div>Teresa</div>
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-- <br>
<div class="gmail_signature">
<div dir="ltr"><font color="#0000ff" face="garamond, serif"><font size="4">Teresa E. Madsen, PhD<br>
</font>Division of Behavioral Neuroscience and Psychiatric Disorders<br>
Yerkes National Primate Research Center</font>
<div><font color="#0000ff" face="garamond, serif">Emory University<br>
</font>
<div><font color="#0000ff" face="garamond, serif">Rainnie Lab, NSB 5233<br>
954 Gatewood Rd. NE<br>
Atlanta, GA 30329</font></div>
<div><font color="#0000ff" face="garamond, serif">(770) 296-9119</font></div>
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